Complaint Handling Procedure

The complaint handling procedure is designed to ensure that complaints are properly investigated and are given careful and fair consideration.

1. Making a Complaint

If you are considering making a complaint, you should first:

  • Try to sort out the problem with those who are directly involved.
  • Generally complaints are resolved more easily and effectively at an early stage and by those who have a direct influence on the situation.
  • If a complaint cannot be resolved immediately, please complete our Feedback form which allows you to make a complaint and provide details.

2. What Next?

Once you have submitted the Feedback form providing details of your complaint, your complaint will be reviewed by our Senior Staff and we will contact you with a response within 24 – 48 hours.

At any time if you have any queries or need to speak with us, please contact us confidentially.

Feedback and Complaints Form

    Patient's Name*

    Patient's Email*

    Your visit was on: (YYYY-MM-DD)

    Contact Phone Number*

    Overall rating for this dentist:

    How satisfied were you with the time you had to wait for an appointment?

    Were you treated with dignity and respect by staff at the practice?

    How satisfied were you that the dental practice involved you in decisions about your care?

    How satisfied were you with the information given by the practice on the cost of your treatment?

    How satisfied were you with the outcome of your treatment?

    Can you tell us briefly what you liked or disliked about your visit?

    What could have been improved upon?

    Please summarise your overall experience in a single sentence.

    Please enter the Validation below: